Privacy Policy

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At Your Connects, we value your privacy and are committed to protecting the personal information you share with us. We respect your right to privacy under the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs) and the NDIS Quality and Safeguards Commission requirements.

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1. What information we collect

We may collect personal information such as your name, contact details, date of birth, NDIS number, and relevant health or support information. This allows us to deliver safe, high-quality NDIS services and communicate effectively with you.

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2. How we collect information

We collect information directly from you (or your authorised representative) through forms, phone calls, emails, meetings, and our website. We may also receive information from third parties such as healthcare professionals or other NDIS providers, with your consent.

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3. Why we collect your information

We use the information we collect to:

• Provide and coordinate NDIS-aligned supports and services

• Communicate with you about your plan and goals

• Meet our legal, regulatory, and quality assurance obligations

• Improve our services and ensure participant safety

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4. How we store and protect your information

Your personal information is stored securely in electronic or paper form. We take all reasonable steps to protect it from loss, misuse, unauthorised access, modification, or disclosure.

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5. Sharing your information

We will only share your personal information when:

• You give consent

• It is required by law

• It is necessary to deliver your supports or coordinate services with other professionals involved in your care

We do not sell or rent your personal information to any third parties.

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6. Access and correction

You have the right to access and correct your personal information at any time. Please contact us in writing if you would like to review, update, or remove your information.

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7. Website data and cookies

When you visit our website, limited data such as IP address, browser type, and page visits may be collected for analytics and security. We do not use cookies to personally identify you.

 

8. Contact us

If you have any questions or concerns about our Privacy Statement or how your information is managed, please contact:

Your Connects
📧 info@yourconnects.com.au
📞 0412 752 281